Reviews
4.3 Stars Across 43 Reviews
Rig Doctor holds a 4.3 star rating across 43 reviews, and the ones reproduced here are printed exactly as they were written, including the typing.
Nothing below has been reworded, trimmed or tidied. A review that has been cut to its best sentence is not a review any more, it is an advertisement. The rating includes the unhappy ones, which is what makes the number mean anything.
Can't Say enough about these guys. They helped me with my lift gate that got stuck in the up position and wouldn't lower. 1) They were the only ones to answer the phone at 11:30 pm. 2) They drove an hour to get to me. 3) He told me is not that knowledgeable on lift gates, but he will at least get it down. 4) he brought a part from his own snowplow to fix the gate. 5) price was fair. Highly recommend you call these guys.
Thank you
John Mueller
Chance fixed our air pressure issues for our driver. He also stopped at a truckstop to grab a padlock for us! That willingness to help is rare these days. Chance was able to confirm prior to the job that he had ready parts like air hose and governors, if needed, that other techs we called did NOT have on hand.
Communication was consistently reliable throughout the entire process. Always answered texts and calls. On site he found the problem quickly and sent videos. Invoice was detailed and clear including receipts for the padlock.
I drive for an entertainer and we had a bus issue and broke down at 3am on a Saturday morning. We tried any “24-7” shops we could find on Google. First one was within 25 miles but they didn’t answer then the same with shops within 50 and 75 miles. We called Chance and he answered and came out to us even though we were 90 miles away. He fixed our problem and even went above and beyond by tightening some pulleys that were concerning to him. We made it to our next show 5 hours down the road and are greatly appreciative for his service. Thank you chance and amber :)
I can’t say enough good things about this company! From the moment I called, their customer service was top-notch—friendly, responsive, and genuinely eager to help. They understood the urgency of my situation and had a technician dispatched quickly.
When the tech arrived, I was immediately impressed by their professionalism and deep knowledge of heavy-duty trucks. They fixed the issue fast and explained everything clearly before getting to work. Not only did they fix the problem, but they also checked for any other potential concerns to make sure I was safe to get back on the road.
It’s rare to find a team that combines technical expertise with such genuine care for their customers. They turned a stressful breakdown into a smooth, reassuring experience. If you're a trucker in need of reliable, honest, and skilled mobile repair, this is the team you want to call.
Highly recommend and will definitely be using them again if needed!
Reasonable prices and excellent service!
Chance at the rig doctor is an absolute amazing technician. Had a driver broken down on the side of the road and got him taken care of when no other mechanic could. Would recommend the rig doctor for all your needs for your semi
Excellent job from a person answering the call at 2:30 on a Sunday afternoon to quoting, sourcing and installing two front tires on an RV. Professionals! They kept me informed on the progress until they arrived. I was charged the quoted price. They had the right equipment to fix anything!
Scale got me for a tire being low turns out had a bolt in it. Ol doc and his right hand man came out quick and had good tire options.
Excellent service! Communicated well and were great to work with. Got my jelled up bus back on the road. Thanks guys!
After being either denied service, or quoted at prices extremely high, I gave the Rig Doctor a call and he did not disappoint. Not only did he make the drive out to my home in Cedar Falls soon after I called, but he also went above and beyond to help a broke college student out. Pricing was more than fair, and he did more work for me than anticipated. If you’re looking for an honest man to fix your rig, look no further. I highly suggest the Rig Doctor.
Came to save the day!! Even on a Saturday evening! Struggled all day with a bolt. 2 minutes of the showing up problem solved! Super nice!!!! Definitely will be my first call from here on out
One of them mornings truck wouldn’t start. But Chance came out and saved the day.
Rig Doctor is now top of my list for roadside help. Hopefully won’t have to see him too often, if ya know what I mean
Went above and beyond to get my trailer back road worthy highly recommend!
professional and fast. My truck was broken down on the road for 2 days. When I found this guy my problem was solved in 2 hours.
Great service. Needed 2 tires serviced for rv. He got them done and got me back on the road.
Fast reliable repairs highly recommend there isn’t much I haven’t seen them be able to figure out
Outstanding. Came up on Sunday, excellent used tire and cheapest price around.
About the Rating
A 4.3 with 43 reviews is the honest shape of a roadside business. Emergency work happens at the worst hour, in the worst weather, with a callout and a labor minimum attached, and not every invoice lands well. Every negative review on the profile has a reply on it, with dates, times and what was actually done.
That is worth more than a flawless score. You can read both sides and decide, which is exactly what you should be able to do before you hand somebody your truck.
Where to Find Rig Doctor LLC
10145 Independence Ave, Waterloo, IA 50703
Day or night, we keep your rig runnin’ right.
One number, answered by a technician, at any hour.